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Frequently Asked Questions (FAQs)
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Orders & Payments
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How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
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What payment methods do you accept?
We accept secure online payments through supported payment gateways. Available payment options may include UPI, credit cards, debit cards, net banking, wallets, and Cash on Delivery (where available).
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Is Cash on Delivery (COD) available?
Yes, Cash on Delivery may be available for eligible products and serviceable pin codes. Availability will be displayed during checkout.
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Can I cancel my order?
Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible. Please contact our support team as soon as possible for assistance.
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How will I know if my order is confirmed?
Once your order is successfully placed, you will receive an order confirmation via email and/or SMS containing your order details.
Shipping & Delivery
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How long does delivery take?
Most orders are delivered within 2–7 business days depending on your location, product availability, and courier serviceability.
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How can I track my order?
Once your order is dispatched, you will receive a tracking link via email and/or SMS. You can use this link to monitor the status of your shipment.
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Do you offer free shipping?
Yes, free shipping may be available on eligible orders and promotional offers. Applicable shipping charges, if any, will be displayed during checkout.
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Do you ship internationally?
Currently, we primarily serve customers within India. International shipping availability may vary and will be updated as services expand.
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What should I do if my package is delayed?
Delivery timelines may occasionally be affected by weather conditions, courier delays, public holidays, or unforeseen circumstances. If your order has been delayed beyond the expected timeframe, please contact our support team.
Returns & Refunds
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What is your return policy?
Returns are accepted only for products that are damaged, defective, incorrect, or missing from the order, subject to our Returns & Refund Policy.
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How long do I have to report a damaged or incorrect product?
Customers must report damaged, defective, incorrect, or missing products within 24 hours of delivery by contacting our support team and providing relevant photos.
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Can I return a product if I change my mind?
No. Returns for change of mind, personal preference, taste preference, or ordering mistakes are not accepted.
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Are opened supplements eligible for return?
No. Opened or used supplements, vitamins, health supplements, and nutrition products are not eligible for return or refund.
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How long does it take to receive a refund?
Approved refunds are generally processed within 7 business days after the returned product has been received and verified by our team.
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How will I receive my refund?
Refunds are processed back to the original payment method used for the purchase.
Products & Authenticity
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Are all products sold on 91Servings genuine?
We strive to source products from authorized brands, official importers, trusted distributors, and verified suppliers to ensure product authenticity and quality.
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How can I know the expiry date of a product?
The expiry date or best-before information is displayed on the product page whenever available. Customers may also contact our support team for assistance regarding specific products.
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Why does product packaging sometimes differ from product images?
Manufacturers may update packaging, labels, or branding without prior notice. The product received may vary slightly in appearance while remaining authentic and unchanged in formulation.
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How should supplements be stored?
Most supplements should be stored in a cool, dry place away from direct sunlight, heat, and moisture. Always follow the storage instructions mentioned on the product packaging.
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I did not find the serving scoop inside my supplement container. What should I do?
In many cases, the serving scoop settles to the bottom of the powder during shipping and handling. Please check carefully inside the container. If you are unable to locate it, contact our support team for assistance.
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Can supplements replace a balanced diet?
No. Dietary supplements are intended to supplement a balanced diet and healthy lifestyle. They should not be used as a substitute for regular meals or professional medical advice.
Account & Customer Support
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Do I need an account to place an order?
Depending on the checkout process, you may be able to place an order as a guest or by creating an account for easier order management and tracking.
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How can I contact customer support?
You can reach our support team through:
Email: support@91servings.in
Phone: +91-9632651597
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What are your customer support hours?
Our customer support team is available during regular business hours. Response times may vary during weekends, holidays, or high-demand periods.
Health & Safety
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Should I consult a doctor before using supplements?
Yes. Customers should consult a qualified healthcare professional before using supplements, especially if they are pregnant, nursing, taking medication, have allergies, or have an existing medical condition.
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Are your products approved by FSSAI?
Products sold on our platform are sourced from brands and suppliers that are expected to comply with applicable Indian regulations. Customers should always review product labels and packaging for regulatory information.
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Do you provide medical advice?
No. Information provided on our website is for general informational purposes only and should not be considered medical advice, diagnosis, treatment, or healthcare guidance.
Business Information
Brand Name: 91Servings
Operated By: Fitbay International
GSTIN: 29CJKPB2701E1ZN
FSSAI License No.: 11223334001923
Email: support@91servings.in
Phone: +91-9632651597
