Returns, Replacements & Refund Policy
Last Updated: August 2026
At 91Servings, we are committed to providing genuine, authentic, and quality nutrition, health, wellness, and sports nutrition products.
We understand that sometimes you may need to return a product. This policy explains when a product can be returned, how to request a return, how the product must be returned, and how refunds are processed.
This policy applies to purchases made directly through 91Servings and is applicable to orders delivered within India.
1. Return Window
Eligible products may be returned within 14 days from the date of delivery.
The 14-day return period begins on the date the order is shown as delivered by the applicable delivery partner.
To be eligible for a return, the product must meet the applicable return conditions described below.
2. Returns for Non-Defective Products
We accept returns for eligible non-defective products, including situations where the customer has changed their mind or no longer requires the product.
For a non-defective return to be accepted, the product must:
- Be unopened and unused.
- Have the original factory seal intact.
- Be in its original and undamaged packaging.
- Have all original labels, batch information, and packaging materials intact.
- Be returned in a condition suitable for resale.
- Be accompanied by the original order details or other information required to identify the purchase.
Because our products include dietary supplements, nutrition products, vitamins, and other consumable products, opened, used, or partially consumed products cannot be returned for change-of-mind or non-defective reasons.
3. Damaged, Defective, Incorrect, or Incomplete Orders
If you receive a product that is:
- Damaged during transit;
- Defective;
- Different from the product you ordered; or
- Missing quantity or items from your order,
please contact us as soon as possible.
For products that are damaged during transit, we recommend reporting the issue within 48 hours of delivery so that we can investigate the shipment with the delivery partner.
For all other eligible return requests, the general 14-day return window applies.
When contacting us, please provide:
- Your order number;
- Clear photographs of the outer shipping package;
- Shipping label;
- Product received;
- Product packaging and seal;
- Photographs showing any damage, defect, or discrepancy; and
- A brief description of the issue.
This information helps us verify the return request and process it efficiently.
4. Product Condition for Returns
Eligible condition
For non-defective returns, products must be:
- Unopened;
- Unused;
- Factory sealed;
- In the original packaging;
- Undamaged; and
- Complete with original labels, batch details, and packaging materials.
Products that cannot be returned
For product safety, hygiene, and quality reasons, the following products are not eligible for a change-of-mind/non-defective return:
- Opened supplements;
- Used supplements;
- Partially consumed products;
- Products with a broken factory seal;
- Products damaged due to misuse, improper storage, mishandling, or negligence after delivery;
- Products returned without their original packaging;
- Products returned without required labels, batch information, or packaging materials;
- Digital products or gift cards, where applicable.
If a product is defective, damaged, incorrect, or incomplete when received, please contact us and we will review the issue separately even if the product cannot qualify for a normal change-of-mind return.
5. Return Request Process
To request a return, contact us at:
Email: support@91servings.in
Phone: +91-9632651597
Please include your order number and the reason for the return.
Our customer support team will review the request and provide the return instructions where the request is eligible.
A return is considered approved only after the return request has been reviewed by 91Servings.
6. Return Method
For eligible returns, 91Servings will normally arrange a reverse pickup from the delivery address, where reverse pickup service is available.
If reverse pickup is not available for your location, our customer support team may provide instructions for returning the product through an approved courier service.
Customers should not send a product to 91Servings without receiving return instructions from our support team.
7. Return Shipping Cost
For eligible returns accepted under this policy, 91Servings will provide the applicable return shipping arrangement at no additional cost to the customer.
Where reverse pickup is unavailable and 91Servings authorises the customer to ship the product through a courier service, reasonable return shipping charges may be reimbursed after verification and submission of valid shipping receipts.
Return shipping arrangements must be approved by 91Servings before the product is shipped by the customer.
8. Inspection and Return Approval
Once the returned product reaches us, it will be inspected to verify that it satisfies the applicable return conditions.
For non-defective returns, we will verify that the product is:
- Unopened;
- Unused;
- Factory sealed;
- Undamaged; and
- In its original packaging with applicable labels and batch information intact.
For damaged, defective, incorrect, or incomplete orders, we will verify the submitted evidence and the condition of the returned product where applicable.
If the return meets the requirements of this policy, the refund will be approved.
If a returned product does not satisfy the applicable return conditions, the return may be rejected.
9. Refund Process
Approved refunds will be issued to the original payment method used for the purchase.
Refunds will not normally be issued through cash, cheque, store credit, wallet transfers, or an alternate payment account.
Once the returned product has been received and the return has passed our verification process, the refund will be initiated within 7 business days.
The time required for the refunded amount to appear in the customer's account may vary depending on the customer's bank, card issuer, payment gateway, or financial institution.
10. Exchanges
91Servings does not currently offer product exchanges.
If an eligible product needs to be replaced because it was damaged, defective, incorrect, or incomplete, our customer support team will determine the appropriate resolution, which may include a replacement where available or a refund.
11. Products Purchased During Promotions or Discounts
Products purchased during promotional campaigns or at a discounted price remain subject to this return policy unless the applicable product page or promotional terms clearly state otherwise.
Where a product is specifically marked as non-returnable before purchase, that restriction will apply to the order.
12. Order Cancellation
Orders may be cancelled before they are dispatched from our warehouse.
Once an order has been shipped, cancellation may no longer be possible. In such cases, customers may contact our support team regarding the available return options under this policy.
13. Return Fraud and Misuse
91Servings reserves the right to refuse a return or refund where there is reasonable evidence of:
- Product misuse;
- Intentional damage;
- Fraudulent return activity;
- Product substitution;
- Tampering with product packaging or labels;
- Repeated abuse of the return policy; or
- Any other activity intended to obtain an improper refund or replacement.
This does not affect legitimate customer rights relating to defective, damaged, incorrect, or incomplete products.
14. Product Safety
Because 91Servings sells dietary supplements, vitamins, nutrition products, and wellness products, customers should carefully read the product label, ingredients, warnings, storage instructions, and usage instructions before using a product.
Opened or consumed products generally cannot be returned for change-of-mind reasons because of product safety, hygiene, and quality considerations.
15. Contact Us
If you have any questions about returns, refunds, cancellations, damaged products, defective products, or order issues, please contact us:
91Servings
Address:
13, 4th Cross Road,
Tavarekere Main Road,
Bengaluru, Karnataka – 560029
India
Email: support@91servings.in
Phone: +91-9632651597
Website: https://www.91servings.in
