Shipping & Delivery Policy

Effective Date: June 2026

91 Servings is committed to delivering your orders safely, accurately, and in a timely manner. This Shipping & Delivery Policy outlines the terms applicable to orders placed through https://www.91servings.in.

91 Servings is a brand operated by Fitbay International.

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1. Service Coverage

We currently deliver products across India through trusted logistics and courier partners.

Delivery availability may vary depending on the serviceability of your postal code.

At present, we do not offer international shipping. However, we reserve the right to expand shipping services to additional countries and regions in the future.

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2. Order Processing

Orders are generally processed within 1–2 business days after successful order placement and payment confirmation.

Orders placed on weekends, public holidays, or non-business days will be processed on the next working business day.

In certain situations, order processing may require additional verification before dispatch.

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3. Shipping Charges

91 Servings currently offers free shipping on eligible orders across India unless otherwise specified on the website, product page, promotional campaign, or checkout page.

We reserve the right to modify shipping charges, minimum order requirements, or promotional shipping offers at any time without prior notice.

Any applicable shipping charges will be clearly displayed before order confirmation.

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4. Delivery Timelines

Estimated delivery timelines are provided for convenience and may vary based on location, courier serviceability, weather conditions, public holidays, and other operational factors.

Typical delivery timelines are:

• Metro Cities: 2–5 business days after dispatch.

• Tier 2 and Tier 3 Cities: 3–7 business days after dispatch.

• Remote and Difficult-to-Service Locations: 5–10 business days or longer depending on location accessibility.

Delivery timelines are estimates only and should not be considered guaranteed delivery commitments.

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5. Order Tracking

Once your order has been dispatched, you will receive shipment confirmation through email, SMS, WhatsApp, or other available communication channels.

Tracking details may take up to 24 hours to become active after shipment creation.

Customers can use the tracking information provided to monitor delivery progress.

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6. Delivery Address Accuracy

Customers are responsible for providing complete and accurate delivery information at the time of placing an order.

91 Servings shall not be responsible for delays, failed deliveries, additional shipping expenses, or losses arising from incorrect, incomplete, or inaccurate address information provided by the customer.

Requests for address modifications can only be accommodated before the order has been dispatched.

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7. Failed Delivery Attempts

Our logistics partners may attempt delivery multiple times before returning the shipment to the origin location.

Orders returned due to:

• Incorrect address details

• Unavailability of the recipient

• Refusal to accept delivery

• Failure to respond to delivery attempts

may be cancelled at our discretion.

Any refund arising from such situations shall be subject to applicable deductions, shipping expenses, and our Returns & Refund Policy.

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8. Shipment Delays

While we make every reasonable effort to dispatch and deliver orders promptly, delays may occur due to circumstances beyond our control, including:

• Extreme weather conditions

• Natural disasters

• Government restrictions

• Public holidays

• Transportation disruptions

• Logistics partner delays

• Force majeure events

91 Servings shall not be liable for delays caused by such circumstances.

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9. Damaged or Tampered Packages

Customers are advised to inspect packages at the time of delivery.

If a package appears visibly damaged, tampered with, opened, or compromised, customers should:

• Refuse acceptance where reasonably possible; and

• Contact our support team immediately.

If a damaged package has already been accepted, customers must report the issue within 48 hours of delivery by emailing support@91servings.in along with:

• Order number

• Photographs of the package

• Photographs of the product

• Description of the issue

Claims reported after the prescribed reporting period may not be eligible for review.

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10. Lost Shipments

In the rare event that a shipment is confirmed lost during transit by the logistics partner, 91 Servings will investigate the matter and, where appropriate, arrange either:

• A replacement shipment; or

• A refund in accordance with our applicable policies.

Resolution timelines may vary depending on the investigation conducted by the logistics provider.

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11. Out-of-Stock Products

Although we strive to maintain accurate inventory levels, occasional stock discrepancies may occur.

If a product becomes unavailable after an order is placed, we may:

• Cancel the affected item and issue a refund;

• Offer an alternative product where appropriate; or

• Contact the customer regarding available options.

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12. Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages depending on:

• Product availability

• Warehouse location

• Courier logistics

• Operational requirements

Customers will be informed whenever split shipments are applicable.

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13. Order Cancellation Prior to Dispatch

Customers may request order cancellation before shipment dispatch.

Once an order has been dispatched, cancellation requests cannot be guaranteed and will be subject to our Returns & Refund Policy.

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14. Returns and Refunds

All return, replacement, cancellation, and refund requests shall be governed by our Returns & Refund Policy available on the website.

Customers are encouraged to review the applicable policy before placing an order.

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15. Contact Us

For shipping, delivery, tracking, or logistics-related assistance, please contact:

91 Servings
(A Brand Operated by Fitbay International)

Website: https://www.91servings.in

Email: support@91servings.in

Phone: +91-9632651597

Address:

13, 4th Cross Road,
Tavarekere Main Road,
Bengaluru, Karnataka – 560029,
India

GSTIN: 29CJKPB2701E1ZN

FSSAI License No.: 11223334001923