Frequently Asked Questions (FAQs)
Find answers to common questions about ordering, payments, shipping, returns, product authenticity and customer support at 91Servings.
Orders & Payments
How do I place an order?
Browse our products, select your preferred items, add them to your cart and proceed to checkout. Enter your delivery details, choose an available payment option and follow the instructions to complete your order.
What payment methods do you accept?
91Servings offers the following payment options, subject to availability at checkout:
- 25% advance + 75% Cash on Delivery (COD): Pay 25% of your order value in advance and the remaining 75% when your order is delivered.
- 100% advance payment: Pay the full order amount online at checkout using an available payment method.
The payment options available for your order will be displayed during checkout.
How does the 25% advance and 75% COD option work?
Pay 25% of your order value in advance during checkout. The remaining 75% is payable upon delivery. Please review the payment instructions and terms displayed at checkout before placing your order.
Can I pay 100% in advance?
Yes. You can choose to pay the full order amount online during checkout using an available payment method. Your order will be processed according to our standard order fulfilment procedure.
Is Cash on Delivery available for every order?
The 25% advance and 75% COD option is subject to order eligibility and delivery serviceability. Available payment options will be shown during checkout.
Can I cancel my order?
Orders may be cancelled before dispatch, subject to our applicable order cancellation terms. Once an order has been shipped, cancellation may not be possible. Please contact our support team as soon as possible if you need assistance.
How will I know if my order is confirmed?
After successfully placing your order, you will receive an order confirmation via email and/or SMS with your order details, subject to the contact information provided at checkout.
Shipping & Delivery
How long does delivery take?
Most orders are delivered within 2–7 business days, depending on your location, product availability and courier serviceability. Delivery estimates may vary for certain locations.
How can I track my order?
Once your order has been dispatched, you will receive tracking details via email and/or SMS when available. Use the tracking link to check your shipment's progress.
Do you offer free shipping?
Free shipping may be available on eligible orders or during promotional offers. Any applicable shipping charges will be displayed during checkout.
Do you ship internationally?
We primarily serve customers within India. International shipping availability may vary and will be communicated if the service becomes available for your location.
What should I do if my package is delayed?
Delivery may occasionally be delayed due to courier operations, weather, public holidays or other unforeseen circumstances. If your order is delayed beyond the expected delivery window, contact our support team with your order details.
Returns & Refunds
What is your return policy?
Returns are accepted only for eligible cases involving damaged, defective, incorrect or missing products, subject to our Returns & Refund Policy and its applicable conditions.
How long do I have to report a damaged or incorrect product?
Please report damaged, defective, incorrect or missing items within 24 hours of delivery. Contact our support team with your order details and clear photos of the product and packaging.
Can I return a product if I change my mind?
Returns due to a change of mind, personal preference, taste preference or ordering mistakes are not accepted under our stated return policy.
Are opened supplements eligible for return?
Opened or used supplements, vitamins and nutrition products are not eligible for return or refund, except where required by applicable law or where our policy provides otherwise for a verified product issue.
How long does an approved refund take?
Approved refunds are generally processed within 7 business days after the returned product has been received and verified, where a return is applicable. The time taken for the funds to appear may also depend on the payment provider or bank.
How will I receive my refund?
Refunds are generally processed to the original payment method used for the purchase. If an alternative method is required, our support team will provide the applicable instructions.
What happens to my advance payment if an order is cancelled or returned?
Any refund of an advance payment is subject to the applicable cancellation, return and refund terms. Contact our support team with your order details to confirm eligibility and the refund process.
Products & Authenticity
Are the products sold on 91Servings genuine?
We strive to source products from brands, authorised importers, trusted distributors and verified suppliers. Customers should review the product packaging, batch details and applicable authenticity information when their order arrives.
How can I check a product's expiry date?
Expiry date or best-before information may be available on the product page. Always check the date printed on the packaging when your order arrives. If you have questions about a specific product, contact our support team.
Why might product packaging differ from the images on the website?
Manufacturers may update packaging, labels or branding without prior notice. Packaging may therefore differ slightly from website images. If you suspect that a product is incorrect or has a quality issue, contact our support team before using it.
How should supplements be stored?
Storage requirements vary by product. In general, follow the instructions printed on the packaging and keep supplements away from unsuitable temperatures, direct sunlight and moisture where indicated.
I cannot find the serving scoop inside my supplement container. What should I do?
In some containers, the scoop may settle beneath the powder during transit. Check carefully without damaging the product or its packaging. If you still cannot find it, contact our support team for assistance.
Can supplements replace a balanced diet?
No. Dietary supplements are intended to complement a balanced diet and healthy lifestyle. They should not replace regular meals or professional medical advice.
Account & Customer Support
Do I need an account to place an order?
Account requirements depend on the checkout options available on the website. Where guest checkout is available, you may place an order without creating an account. Creating an account may help you manage orders and track purchases.
How can I contact customer support?
You can contact our support team using the details below:
- Email: support@91servings.in
- Phone: +91-9632651597
What are your customer support hours?
Our customer support team responds during regular business hours. Response times may vary on weekends, public holidays and during periods of high demand.
Health & Safety
Should I consult a doctor before using supplements?
Consult a qualified healthcare professional before using supplements if you are pregnant or breastfeeding, take medication, have an existing medical condition or have known allergies.
Are products sold on 91Servings FSSAI compliant?
Food products and supplements offered for sale should comply with applicable Indian food safety requirements. Check the product packaging for relevant licence and regulatory details. If you have a question about a specific product, contact our support team.
Does 91Servings provide medical advice?
No. Information on our website is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis or treatment. Consult a qualified healthcare professional for advice about your individual needs.
Business Information
Brand Name: 91Servings
Operated By: Fitbay International
GSTIN: 29CJKPB2701E1ZN
FSSAI Licence No.: 11223334001923
Email: support@91servings.in
Phone: +91-9632651597
